
Note : Deleting an authentication server will also delete the user records and consequently, removes users' personal preferences, personal bookmarks, etc. It is highly recommended to consult Pulse Secure Support, prior to using this feature so the size of the cache can be verified and the cache contents can be viewed by technical support since user records only make up a portion of the overall system cache.

If the user does not have any 'persistent' data, then their user record will subsequently be deleted from the PCS, about 15 minutes after the user logs out. This can be displayed on the main dashboard page of the PCS going to System > Status > Overview and selecting Page Settings and enabling the option for State Storage. The device keeps a real-time count of all User Records (stored on the device).

Check if you are able to connect to SQL Server from other client systems and different user logins. For instructions on the procedure about UDL test, move to Connect to SQL server by using a UDL file section. If it works, then there may be an issue with the connection string. Local Authentication server instances are an exception, as the user accounts are stored on the PCS server rather than a corporate backend authentication server. Check if you are able to connect to SQL server by using a UDL file. If a user record is deleted, it will be created again when the user signs in again.

The user record is stored on the backend authentication server (Active Directory, Novell, RSA, ACE, etc) and gets stored in cache on the PCS device. When a user signs in and is authenticated by a server instance on the PCS, a new user record will automatically be created and will be added to the list of users on the corresponding authentication server's "User" tab. User Records are stored within each respective PCS Authentication server instance and can be viewed from Authentication > Auth. User records contain all persistent cookies, SSO information, personal bookmarks, and other resource preferences for users who authenticate to the Pulse Connect Secure device.
