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Connect to server to view them
Connect to server to view them









Note : Deleting an authentication server will also delete the user records and consequently, removes users' personal preferences, personal bookmarks, etc. It is highly recommended to consult Pulse Secure Support, prior to using this feature so the size of the cache can be verified and the cache contents can be viewed by technical support since user records only make up a portion of the overall system cache.

  • From the search results, select the checkbox next to the username.
  • From the Show users named: search box, enter the username to delete.
  • From the list, select the corresponding authentication server where the user record exists.
  • To delete an individual user record, perform the following steps: This feature is useful when system performance is affected due to a large number of user records. If the administrator do not want a user record to be retained for a specific user, ensure that the User account does not meet the above criteria.Īlternatively, the administrator can use the External User Records Management feature ( Maintenance > System > Options) to remove old user records from the PCS device. Note: Last Login IP can be enabled in the PCS appliance under System > Configuration > Security > Miscellaneous.
  • Enabling Show Last Login IP or Time causes all user records to be persistent.
  • User is configured to be a 'Local Admin'.
  • Single Sign-on (SSO) is enabled for this user.
  • Persistent cookies and passwords are enabled for the user’s role.
  • User is allowed to add bookmarks for any of the access mechanisms (Web, Files, SAM, Terminal Services, Telnet/SSH).
  • User belongs to the Local Authentication authentication server.
  • However, if any of the below criteria's are met, then the user record will remain 'persistent' and as a result, the user record will not be deleted and remain on the PCS, until forcefully deleted or until they no longer meet the criteria listed below:

    connect to server to view them

    If the user does not have any 'persistent' data, then their user record will subsequently be deleted from the PCS, about 15 minutes after the user logs out. This can be displayed on the main dashboard page of the PCS going to System > Status > Overview and selecting Page Settings and enabling the option for State Storage. The device keeps a real-time count of all User Records (stored on the device).

    connect to server to view them

    Check if you are able to connect to SQL Server from other client systems and different user logins. For instructions on the procedure about UDL test, move to Connect to SQL server by using a UDL file section. If it works, then there may be an issue with the connection string. Local Authentication server instances are an exception, as the user accounts are stored on the PCS server rather than a corporate backend authentication server. Check if you are able to connect to SQL server by using a UDL file. If a user record is deleted, it will be created again when the user signs in again.

    connect to server to view them

    The user record is stored on the backend authentication server (Active Directory, Novell, RSA, ACE, etc) and gets stored in cache on the PCS device. When a user signs in and is authenticated by a server instance on the PCS, a new user record will automatically be created and will be added to the list of users on the corresponding authentication server's "User" tab. User Records are stored within each respective PCS Authentication server instance and can be viewed from Authentication > Auth. User records contain all persistent cookies, SSO information, personal bookmarks, and other resource preferences for users who authenticate to the Pulse Connect Secure device.











    Connect to server to view them